Early Bird Registration
Be one of the FIRST 50 registrants, and receive $100 off of your registration fee!
Active member - $325/ $225 Early Bird
Non-Member - $425/$325 Early Bird
The 2018 MGMA-Louisiana/MGMA Mississippi Southern Summer Conference is the second annual collaborative event bringing healthcare professionals from Mississippi and Louisiana together. It features top notch speakers, presentations and materials along with valuable networking opportunities.
We are proud to designate the Golden Nugget Biloxi as our 2018 conference headquarters. Nestled on the gulf coast of Biloxi, Golden Nugget offers resort-style luxuries for everyday escapes. Visit www.goldennugget.com/Biloxi and enter Promo Code S186134 to receive the special group
rate of $149.00/night plus tax.
Schedule at a Glance
Wednesday July 18
1-5pm Pre-Conference Workshop (separate registration required- not open yet)
5-6:30pm Kickoff Cocktail Reception
Thursday July 19
7am Registration Opens
7-8am Breakfast in Exhibit Hall
8-9:30 General Session: Delivering Exceptional Patient Experience - Stephen A. Dickens, JD, FACMPE
As healthcare trends away from patient satisfaction toward the patient experience, it is important for physicians, practice executives and staff to understand how this shift in ideology will affect their practice. Influencing patient experience begins with an understanding of the patient mindset and their barriers in understanding the healthcare environment. Genuine empathy along with communication techniques such body language and tone of voice coupled with active listening and effective communication create the foundation for patient perceptions. At the conclusion of this session, attendees should:
o Understand and articulate the significance of positive patient experience to both reimbursement and patient outcomes;
o Assess the barriers to creating a positive patient experience; and
o Implement and integrate best practices to engage staff and patients in creating positive patient experiences while improving patient outcomes.
9:30-10am Break in Exhibit Hall
10-11:15am General Session: How to Terminate an Employee (with mock dismissal) – Stephen A. Dickens, JD, FACMPE
Human resources are one of the most time consuming aspects of the practice executive’s responsibilities. Bringing together different personalities and work styles can be overwhelming. When everything comes together the practice and patients reap the rewards. Unfortunately, not everyone is a good fit. Sometimes the kindest thing you can do is set an employee free to seek new opportunities. Utilizing a mock termination scenario, this session will help you navigate the termination process. At the conclusion of this session, attendees should:
o Recognize the importance of progressive discipline;
o Identify best practices for documentation; and
o Discover the simplest way to conduct a termination
11:20-12:30 Breakout I
Breakout A: CyberSecurity, LAMMICO
Physicians beware! Healthcare organizations are at risk for cybersecurity attacks.
Upon completion, participants should be able to:
· Identify the most commonly used methods to commit cyber crimes
· Understand the importance of password management
· Understand why health records are of interest to cyber criminals
Breakout B: OSHA Compliance and Workplace Safety - Glenn Eiserloh, LHA Trust
Employee safety in the workplace covers a myriad of risk factors ranging from exposure to blood and body fluids, improper lifting, bullying in the workplace, distracted driving, and slip, trip and fall accidents. The objectives of this presentation are to illustrate how quickly workplace accidents can occur, demonstrate how a lack of focus contributes to workplace accidents, show how accidents can be prevented in different hazardous scenarios and to raise awareness for the need to avoid shortcuts.
Breakout C: Opioid Law, LAMMICO
The opioid overdose crisis has brought significant regulatory changes throughout the country to how, when, and why prescribers may write opioid prescriptions. Compliance with the state law, may also meet QPP requirements and help prescribers avoid a Medicare penalty because two of the performance categories in the Quality Payment Program have measures and activities that directly relate to the prescribing and management of opioids in a physician practice. Upon completion, participants should be able to:
· Identify the measures and activities related to opioid prescribing that are components of the Quality Payment Program.
· Discuss how complying with state requirements for providers who prescribe opioids may help avoid a penalty
1:15-2pm Dessert in Exhibit Hall
2-2:30pm MGMA LA Business Meeting/ MGMA MS Business Meeting
2:30-3:30pm General Session: Patients as Consumers of Healthcare - Cameron Cox, FACMPE
Healthcare today has moved from the Paternalistic Model of care to a Facilitative Model of care, where the patient expects to be educated, informed and most importantly involved. All businesses know that it is much easier to “hold onto” customers (patients) rather than trying to attract new ones. This presentation will focus on how these changes can become opportunities for your practice. This presentation will touch upon general marketing approaches, social media and technology
3:30-4pm Break in Exhibit Hall
4-5pm Breakout II
Breakout A: Washington Update - MGMA Government Affairs Representative
This update will provide timely information on the status of pertinent healthcare issues under consideration by Congress and federal regulatory agencies. Attendees will learn about recent legislative and regulatory developments affecting medical groups, gain a deeper understanding of these changes and their impact on the day-to-day activities of medical group practices, and be directed to clarifying resources. Specific topics include 2018 implementation details for the Medicare Quality Payment Program, as well as payment policy changes finalized under the 2018 Medicare Physician Fee Schedule, among a host of other timely issues. Learning Objectives:
• Learn about new or pending federal policy changes
• Understand how legislative and regulatory initiatives affect your
• Identify resources available to assist you
Breakout B: ACMPE Certification and Fellowship Update - Crystal Williams, FACMPE & Janet Benzing, CMPE
Breakout C: Business Intelligence - Cameron Cox, FACMPE
We are constantly being told that the new healthcare system will depend on “Big Data,” “Business Intelligence” and “Analytics.” What does this mean? Haven’t we always analyzed data? This presentation will challenge you to reconsider whether you are asking the right questions and whether you have the right data and tools to answer them. Learn how analytics adds value to your practice’s financial position and operations. We’ll review some commercial products in the marketplace and also build some of our own!
5:30-7pm: Networking Reception in Exhibit Hall - Game Night, Come on Down!
Friday, July 20
7-8am Breakfast in Exhibit Hall
8-9am General Session: Payment Issues Workshop: Strategies for Getting Paid and Addressing Headaches from Payers - Clay Countryman
·Discuss recent payment issues and problems physicians and other providers are facing with commercial insurers and other payors
· Identify strategies to address payment problems with payors and network agreements
· Review a checklist of steps to review provider agreements and legal issues in addressing payment and other recent problems
9-10am Breakout III
Breakout A: Life of a Bill - Ashley Politz
Breakout B: RISKS: Top 5 Issues - Stacie Jenkins, LHA Trust
Follow up of testing and results, terminating patient relationships, emergency preparedness, infection control, risk plans - The purpose of this presentation would be to give an overview of some of the most common risks unique to physician office practices which could lead to claims. We will also discuss opportunities to improve the processes involved in order to ensure the safety of patients. Some of the topics to be considered will be: follow up of test results, medical record documentation, communication, termination of physician-patient relationships, and medication management.
Breakout C: CyberSecurity - LAMMICO
10-10:45am Breakout and Prizes in Exhibit Hall
10:45-12pm Closing Keynote: No More Drama; How Leaders Cultivate Real Teamwork - Joe Mull
Fostering group cohesion and team spirit is one of the toughest jobs a leader has. In the high-contact, compassion-demanding world of healthcare, grumbling, discord, infighting, back-biting, gossip, and conflict can derail even the most talented team. This funny, engrossing presentation goes well beyond the concept of “teambuilding” and teaches leaders how to influence the interpersonal dynamics of healthcare teams so they consistently work hard, get along, and wow patients.
12pm Closing Remarks, Grand Prize Drawing, Adjourn