Schedule at a Glance
8am Registration Opens/Visit with Exhibitors
8:30am MS Insurance Hot Topics Round Table - Mike Chaney, MS Insurance Commissioner
10am Break with Exhibitors
10:30am The Unintended Consequences of EMR Use - Anne Everett, MACM
11:30am Servant Leadership - Stan & Brittney Pickering, Chick-fil-A
12:30pm Lunch/Business Meeting
1:30pm ABC's of Quality Payment Programs - Samantha Lawman, NMMC Best Practices Operations Manager
2:30pm Break and Prizes
3:15pm Blueprint to Transform Care and Patient Experience - Debbie Landers
4:30pm Adjourn
Speakers & Session Synopsis
Mike Chaney, MS Commissioner of Insurance
MS Insurance Hot Topics Round Table
A spin-off of our annual Insurance Forum, Commissioner Chaney will continue the conversation with us and explore upcoming changes, discuss claims and reimbursement issues, and address any other issues our members are facing in the world of insurance.
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Anne Everett, MSN, RN
Senior Risk Management Consultant
Medical Assurance Company of Mississippi
The Unintended Consequences of EMR Use
Stan & Britteny Pickering, Chick-fil-A
Servant Leadership
What is the one business model that comes to mind when you think of outstanding customer service? I think the majority of us can agree that Chick-fil-A excels in that department. It all starts with a successful leadership training. Stan and Bittney Pickering own the Laurel, MS Chick-fil-A. They will tell their story and discuss ways that patient experiences can be elevated through superior customer service.
Samantha Lawman, BSN, RN, PCMH CCE
ABC's of Quality Payment Programs
Samantha serves as Best Practices Operations Manager for North Mississippi Medical Clinics, Inc. She will discuss the various programs under the QPP and provide insight into how NMMC was successful.
Debbie Landers, Briye
Blueprint to Transformational Care and Patient Experience
The blueprint to navigate the delicate balance between productivity and engaging patients through creating a full circle “Engaged Culture.” Ms. Landers will walk through the key elements of a well-designed culture are leadership led culture design, engaged employees, nursing excellence create a multi-disciplinary patient experience. Learn from over 20 years of Patient Experience success and failures that became that led to true organization transformation and patient experience success.
Debbie Landers brings 30+ years of healthcare experience to Briye™. Her expertise as Chief Innovation and Marketing Officer for one of the nation’s largest investor owned health systems enabled her to be an advisor to 200+ CEOs, CFOs and CNOs. Her leadership guided 10,000+ leaders across the nation through revenue growth strategies, M&A, culture changes, physician access opportunities, alignment and organizational transformation efforts, and best practices for healthcare marketing and communication. She is a national speaker and author on patient engagement and healthcare consumerism. Debbie earned a M.B.A from Bellarmine University and a Bachelor of Arts degree in Journalism from Indiana University
Hotel Reservations:
Hilton Garden Inn, Jackson Pearl
438 Riverwind Dr., Pearl, MS 39208
Room Rate: $125
